Refund Policy
At Stoltz Memorials, every piece we create is custom-made to honor your loved one. Because of the personalized nature of our products, we order the granite needed to create your memorial as soon as you place an order with us, and we are unable to return that granite once ordered.
We understand that circumstances may change, and we want to ensure transparency regarding refunds. Please review the details of our refund policy below:
Refunds Prior To Signing Agreement: If you request a refund prior to signing your agreement, we will issue a refund minus an order cancellation fee, which comes to the greater of $150 or 5% of the money paid to the company.
Refunds After Signing Agreement: Because our company is unable to return custom grantie pieces to our granite suppliers once ordered, we are unable to issue a refund once you have signed your agreement. In this case, the money paid to the company becomes a "credit" and can be used toward a future purchase. Credits can be transferred to other friends/family members and must be used within 3 years of the original credit being issued.
Change Orders: Order changes, including changing granite color, shape, size, etc., will depend on the nature of the memorial ordered, and will be at the discretion of the company. For all special-order shapes that are being quarried from scratch and coming direct from the quarry, we are unable to issue a change order. For common types of memorials, if we are able to issue a change order, the customer will be responsible for paying any difference in price for the new order (if applicable) plus a $250 change order fee. In the event that the new order costs less than the original, the difference less 5% will be refunded to the customer.
Change Orders: Order changes, including changing granite color, shape, size, etc., will depend on the nature of the memorial ordered, and will be at the discretion of the company. For all special-order shapes that are being quarried from scratch and coming direct from the quarry, we are unable to issue a change order. For common types of memorials, if we are able to issue a change order, the customer will be responsible for paying any difference in price for the new order (if applicable) plus a $250 change order fee. In the event that the new order costs less than the original, the difference less 5% will be refunded to the customer.
Non-Refundable Items: Any cemetery related fees that were remitted to your cemetery by our company are non-refundable.
Our company works with many families and has only processed 4 refunds over the last 7 years, leaving our refund rate at less than 0.01%. We are committed to ensuring a smooth process and creating a meaningful memorial for your loved one. If you have any questions or concerns about this policy, please contact our team.